| |
| On signing the booking form issued before every VeloLoco Holiday, the customer agrees to be bound by the
following terms and conditions: |
|
Where: |
|
| (VeloLoco): |
is used as a trading name to mean the enterprise (societe), based in Aulus-les-Bains. |
| (customer): |
is the named contact (or their representative) and signatury on the booking form. |
| (third parties): |
are people or organisations outside this agreement ie. neither the customer (or their representative) or VeloLoco. |
| (holiday): |
the daily route and activities described in the itinerary (through correspondance) and agreed between VeloLoco and the customer. |
| (equipment): |
means all items hired from VeloLoco. This includes bikes of all types, tents, trailers, tools, helmets, locks and accessories. |
| (additional items): |
means consumables related to cycling such as inner tubes, water bottles and puncture repair kits. |
| (additional fees): |
means direct costs incurred through cancellation, alteration and administration. |
| (fit state): |
means in full working order, needing no repair or adjustment. |
| (period of hire): |
the time between the customer receiving equipment and VeloLoco accepting return of equipment. |
| |
Holiday Booking |
| (i) |
The bespoke holiday created by VeloLoco and the customer, is subject to availability. |
| (ii) |
Bookings are accepted and reservations made on receipt of a deposit. Accommodation and bike hire is not
reserved until a deposit has been received either on-line at www.veloloco.com/reservation/deposit.php or received in Euro
Travellers Cheques. |
| (iii) |
Once a deposit has been received, the customer has tacitly agreed to the bespoke holiday itinerary
described and changes to the itinerary may incurr additional fees. |
| (iv) |
the customer must have adequate activity holiday insurance cover. |
| |
Holiday Payment, Alterations & Cancellations |
| (i) |
A deposit of 30% is required at the time of booking. |
| (ii) |
The full balance is due 60 days before the start of the holiday. |
| (iii) |
Prices quoted and holiday costs are subject to change until the start date of the holiday. |
| (iv) |
Alterations to the holiday itinerary may incurr an additional fee, payable before the alteration is made. |
| (v) |
All refunds, in the event of cancellation by the customer in writing, are at the discretion of VeloLoco. |
| (vi) |
The customer will be notified 30 days in advance in the event of holiday cancellation or alteration by VeloLoco. |
| (vii) |
In the event of holiday cancellation by VeloLoco, the customer will be offered an alternative holiday
(if available) or a full refund. |
| (viii) |
In the event of holiday alteration by VeloLoco, the customer will be given an option to cancel with full refund. |
| |
Equipment Hire |
| (i) |
Bikes are hired with helmet and lock. |
| (ii) |
The equipment must be treated with care at all times. |
| (iii) |
VeloLoco reserves the right to remove equipment from the customer (if the customer is deemed
to be mistreating equipment) or replace equipment at any time during the period of hire. |
| (iv) |
Additional items and equipment may be bought or hired from VeloLoco at the start of the holiday. |
| (v) |
The customer must not seek to repair any damage or make alterations to rental equipment without prior
authorisation from VeloLoco. |
| (vi) |
All equipment remains the property of VeloLoco during the period of hire and cannot be sold, given or hired to
third parties by the customer. |
| |
Bond |
| (i) |
a cash bond of 15% of the total equipment value, or the customers passport (or drivers license) is taken at the
start of the hire period. |
| (ii) |
the customer will pay (at the time of equipment collection) the total replacement value of
any equipment lost or stolen. |
| (iii) |
the customer will pay (at the time of collection) for any and all repairs to equipment in the
event of accident or damage. |
| (iv) |
the customer will pay (at the time of collection) the agreed value of any additional items used. |
| (v) |
VeloLoco accepts return of equipment only when outstanding debts for damage and additional items
used have been paid for. |
| (v)(i) |
specifically, if a key to a cycle lock rented from VeloLoco is lost, 50% of the lock replacement
value is payable. |
| (vi) |
there is no charge for unused additional items that are returned in a fit state. |
| |
Responsibility |
| (i) |
all equipment hired is the responsibility of the customer during the period of hire. |
| (ii) |
the customer must lock and protect equipment when not in use, during the period of hire. |
| (iii) |
the customer will not hold VeloLoco responsible for accident or injury sustained during the holiday. |
| (iv) |
the customer will not hold VeloLoco responsible for difficulties of health or incapacity during the
holiday. |
| (v) |
the customer will not hold VeloLoco responsible for personal possessions lost or stolen during the holiday. |
| (vi) |
the customer will not hold VeloLoco responsible for disruption to a holiday in the event of hire equipment
loss or theft. |
| |
Complaints |
| (i) |
the customer must register a complaint immediately with the VeloLoco representative. |
| (ii) |
in the event of a complaint, VeloLoco will make best efforts to remedy the problem to the customers satisfaction. |
| (iii) |
any complaints about accommodation must be made directly with the manager of the accommodation. |
